EXCHANGES AND RETURNS:
To avoid any disappointment and in the smooth processing of your order please take note of the below terms and conditions.
How to return an item:
1. An email must be sent to within 48 hours of receiving your order. Please state your order number, styles and colours, the reason for your return and confirmation the item is in an unused condition with tags attached and in original packaging.
2. A returns form has been filled out and returned with your purchase.
3. Item(s) are sent back to us at the customers cost using a traceable shipping method within 5 days of receiving the item, unless your purchase is deemed faulty in which case we will reimburse the shipping charge.
4. All items are assessed at Claudine London to ensure our returns standards are met prior to sending out an exchange and or issuing a refund.
Exchanges & Returns T&CS:
We only accept exchanges on availability at the time of return.
We do offer refunds for change of mind, however our returns process above must be followed or packages will be returned to sender.
Your item must be returned to our web store within 5 days.
We will not accept any exchanges on change of mind outside of the above time frames.
We are unable to accept any exchanges that have been worn or returned in a soiled condition, all items must be in original condition with tags attached.
We reserve the right to refuse a return if the merchandise does not reach our standards.
We are unable to exchange items purchased on sale, unless deemed faulty.
All shipping costs relating to an exchanged/returned item are the responsibility of the customer unless the item is deemed as faulty.
We accept back only faulty handbags purchased through our website.
Any handbags purchased from another stockist must be returned to that stockist.
If you have received an item that you believe to be faulty please contact our Customer Care within 48 hours of the item arriving
If you have an item that becomes faulty over time please contact our Customer Care within 48 hours of noticing the fault
We are unable to accept a return outside of 6 months from the purchase date.
All faulty items must be assessed here at Claudine London prior to a repair, exchange or refund being issued.
We reserve the right to repair or replace the handbag in question in the first instance.
Please note, we do no accept, exchange or refund items for general wear and tear or mis-use, our Production Team will assess each return individually.
We strongly urge you to follow carefully all care instructions.
Return postage and tracking is the responsibility of the customer, we strongly suggest a traceable shipping method when returning items to claudinelondon.com.
We are unable to accept any exchanges or faulty item returns on soiled or unclean handbags. We strongly recommend keeping the bagin mint condition until you have decided to keep your order.
For ease of processing no returns or exchanges will be accepted if our Customer Care have not been notified, we reserve the right to return to sender any packages that have not gained approval prior.
Shipping charges will only be refunded if an item is deemed faulty and has been assessed by claudinelondon.com
We are unable to refund any duties or taxes, we recommend that you contact your local customs office if you wish to claim back taxes and duties on returned orders.